A patient portal is an internet-based platform that lets you view medical records and connect with your health care professional. When you use the portal, it means you don’t have to call the office to ...

Beth Cavanaugh, 79, was starting a new medication when she ran into a modern hurdle: Her doctor’s office required all follow-up questions, even those about side effects of the drug, to go through the ...

“Given current expectations that response messages are written by physicians, a disclosure of AI authorship may feel like a deception.” Survey results suggest that patients prefer patient portal ...

LMH Health, 325 Maine St., is pictured in May 2021. It never fails. You get home from an appointment with your doctor and it dawns on you that there’s one question you forgot to ask. You can’t always ...

MHS Genesis is the Defense Department's new electronic health records system, designed to provide a single health record for service members, veterans, and their families. It replaces the Tricare ...

Seventeen percent of respondents who don’t use online portals said they haven’t adopted them due to security concerns. Online portals can help patients keep track of their medical information, like ...

An early adopter of patient-provider electronic communication billing saw a decline in the number of messages received from patients after implementing a workflow change in which its clinicians ...

Credit: Getty Images In a survey, most providers in a large integrated health system said they accepted billing for e-visits and indicated that it took little to no effort to complete. A study ...

The use of patient portals that provide access to electronic health records (EHRs) has dramatically increased in the past several years, and patients whose healthcare practioner encouraged them to use ...

Only 0.8% of fee-for-service Medicare beneficiaries were charged for at least one patient portal message from 2020 to 2022, according to research published April 3 in Health Affairs Scholar. So-called ...

Respondents were more satisfied, felt more cared for, and found messages more useful if they came from AI rather than humans. Survey results suggest that patients prefer patient portal messages ...