Self-checkout was sold as a frictionless way to grab groceries and go, but it has quietly opened a lucrative lane for thieves and fraudsters. As retailers lean harder on automation to cut labor costs, ...

As my luck would have it, I was stuck in the longest line inside the Monterey Park Costco when I visited last week. Shoppers in the self-checkout queue varied from those with carts jam packed with 20 ...

Since 2016, Sam’s Club shoppers have been able to use the Scan & Go feature in the Sam’s Club app to scan their items as they shop and then pay through the app. Now, the retailer is phasing out ...

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A recent grocery run in Brooklyn left me properly confused. When I approached the registers, little coconut waters in hand, two options presented themselves: I could get in the self-checkout line, in ...

In August, the Long Beach City Council passed a first-in-the-nation ordinance that puts new rules in place for check-out lanes in certain stores. Proponents say the new measure would prevent retail ...