CHEYENNE, Wyo.--(BUSINESS WIRE)--NobelBiz, a leading contact center telecom and software provider, has partnered with Customer Dynamics to futureproof its Omnichannel CCaaS solution with one of the ...

In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver seamless, tailored experiences across every touchpoint—from sales and service ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

As companies look to derive more benefits from their Voice of the Customer programs, Microsoft plans numerous updates to Dynamics 365 Customer Voice. As companies look to derive more benefits from ...

This archived news story is available only for your personal, non-commercial use. Information in the story may be outdated or superseded by additional information. Reading or replaying the story in ...

Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

I have a license to fly small aircraft and am fascinated by all things aviation. Before I learned to fly, I wondered how pilots kept track of all the variables involved in flight, and I've since ...