I’ve written previously about how marketers are moving away from integrated marketing suites and toward a best-of-breed approach. But this approach won’t help you create better campaigns if you’re ...

MINNEAPOLIS--(BUSINESS WIRE)--Total Expert, the only CRM and customer engagement platform purpose-built for modern financial institutions, today launched ‘Customer Intelligence.’ This is the first ...

This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Last week, I did something I hadn't done in almost a year: I walked into my local bank ...

Inbound marketing and customer relationship management platform HubSpot Inc. today introduced Breeze, the company’s artificial intelligence. It underlies the entire customer solution for go-to-market ...

In today's experience-first economy, where relevance must be instant and privacy must be absolute, customer intelligence is undergoing a profound transformation. Enterprises are no longer satisfied ...

Preserving the relationships between a brand and its established customers has never been more critical — or more complicated. The average brand today manages upwards of five social media accounts, ...

Customer data platforms (CDPs), which historically acted as storage and cleanup tools, are turning into something more ...

Six months ago, when Twilio announced the acquisition of customer data platform (CDP) leader, Segment, CEO Jeff Lawson said the intent was to help any business make its customer engagement across ...

Customer intelligence is a process that gathers and analyzes information regarding customer behavior, aiming to understand their needs better, enhance engagement, and ultimately, drive business growth ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More New York-based Catalyst, a company mobilizing customer data for ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Reltio, an award-winning provider of the first multi-domain master data management (MDM) software as a service (SaaS) platform, today published an interview ...