Text message marketing is a powerful tool for reaching your customers. See some SMS marketing examples and adapt them to your ...

Discover how text message marketing helps drive customer engagement and increases purchasing, plus tips on which SMS services to use.

The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of engagement. For brands, that can feel both exciting and ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. These questions and others can be answered in one word: ...

Today, it is more vital than ever for companies to be able to reach their target audiences where they are. Email and social media have long been staples of customer engagement strategies, but the ...

If you’re not yet using WhatsApp Business to interact with your customers, now is the time to get started. The Fast Company Executive Board is a private, fee-based network of influential leaders, ...

What’s in the cards for customer communications in 2026? The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of ...

Start small. Take an existing customer message and make it interactive — let customers ask a question or take action directly within the thread. 2. AI agents will evolve from simple cost savers to ...