“You are the same today as you’ll be in five years except for two things: the books you read and the people you meet,” wrote author and speaker Charlie ‘Tremendous’ Jones. There is no faster path to ...

HVAC Customer Service Handbook: How to Stay Cool When Customers Get Hot is a book to help HVAC contracting companies' dispatchers, service techs, and management with customer service situations.

I’ve been digging into customer service books over the past couple years, and it never ceases to amaze me how many companies just don’t get customer service right. And just how easy it is to get right ...