Historically, call center managers struggled to identify for the best time to initiate a new dialing attempt while an agent was still occupied such that the next successful connection came as close as ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. ST. LOUIS, Mo. – The deadline is Sunday to ...

Sonoma County is one of many communities switching to a 10-digit dialing system. Get your dialing fingers ready Sonoma – they’re about to get a little busier. That’s because beginning Oct. 24 some ...