As a manager, you know feedback is essential to building a thriving team. But collecting it is only the first step—acting on it is where the real impact happens. Here’s how to take employee input and ...

Forbes contributors publish independent expert analyses and insights. Dr. Tracy Brower writes about joy, community and the future of work. It may seem obvious that you need to give employees ...

Companies keep asking employees for feedback, but what happens next? Employees often feel like they constantly fill out surveys, attend town halls, and deal with pulse checks, yet many employees feel ...

Delivering a flawless customer interaction in retail is more important than ever. Recent research reveals that nearly 70% of shoppers say just two negative experiences can irreparably damage their ...