James Loffler is the President of Loffler Companies, a leader in business technology services and solutions across the Upper Midwest. In the dynamic landscape of business and office technology, the ...

To orient a company with the client experience means putting clients at the center of everything. “That goes beyond your sales team,” says Michael J. Toth, Executive Vice President and Chief ...

A client experience (CX) strategy should be an integral part of the overall marketing and growth strategy for your company. In a world where products and services are plentiful and companies are ...

CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Much has been written about creating a compelling client experience and its importance to firm growth. With that, consciously designed client experiences lead to much more than happier clients, client ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

But customer service is just one aspect of the entire customer experience. It usually comes into play when something has gone wrong; it is the place where companies fix things when part of the ...

Phoenix—"It seems that what you’re saying is, everything is important when you’re dealing with the affluent," Mary told me. "Is it possible to create some sort of a checklist that can help us have ...