The next steps in collecting patient experience data include gathering information in real time and aligning patient experience surveys with a healthcare organization's primary goals. Patient ...

Optimal data governance has several potential impacts on maintaining and continually improving an organization's customer experience. Data is the lifeblood of an organization. Customers and employees ...

Employee and customer experience are intrinsically linked, so why isn’t the data coming from both being managed together? Employee experience and customer experience are not one in the same. However, ...

I’ve worked with many organizations that are starting to blend together their experience data (X-data) and operational data (O-data). This is a key component of Experience Management (XM) programs, ...

As America’s healthcare system continues to evolve, it is critical that our perception of care and its value to patients evolve with it. In the past, value assessments have marginalized patients’ ...

Laura DiDio is principal at ITIC. She has over 25 years of experience in IT as an analyst, consultant, writer and investigative reporter. Organizations across industries have more access to data than ...

CHICAGO--(BUSINESS WIRE)--Press Ganey, the leading provider of experience measurement, data analytics, and insights for health systems and health plans, has released its latest research report, ...

American Express is delivering experience data to multiple levels across the company, in near real-time, to understand how it can better service its customers. American Express - or AmEx as it is more ...

Opinions expressed by Entrepreneur contributors are their own. The biggest acquisition in martech this year highlights the coming of age of experience data. In November, SAP announced plans to acquire ...