Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

Over 200,000 companies use Zendesk to drive better customer experiences. Featuring a fully integrated ticketing system and generative AI-powered bots, Zendesk helps businesses automate and strengthen ...

Zendesk, a stalwart in the customer experience (CX) space, has been integrating artificial intelligence (AI) into its platform for over a decade. But where it once pushed its vision of how AI can help ...

Easy-to-use tools and customer feedback helped Zendesk hit $1 billion in annual revenue in 2020. Now it's looking to triple that revenue in the next five years. Execs explained how using simplicity to ...

It’s fair to say artificial intelligence has blown up in the years following ChatGPT’s public preview launch in November 2022, but we’re quickly moving from experimentation to implementation, with AI ...

Information technology service management (ITSM) gives IT teams a structured system to improve IT services delivery, efficiency, and quality. The term “service” here can mean anything from managed IT ...