Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...

Learn what sets successful customer service organizations apart in this DX Leaders profile of Mukesh Mirchandani. Long before Mukesh Mirchandani entered the customer service industry, he himself was a ...

Generative AI has transformed customer service technologies, propelling us into a new era of automation. As the CEO of a customer service outsourcing company, I've witnessed firsthand the seismic ...

Sandeep Kakani, an engineer by training and an innovator by nature, has carved a distinctive path in the medical device industry through his leadership at Align Technology. As the head of customer ...

In each “On Leadership” column, Allen Lima Leadership Executive Director Matt Childers talks with a regional business leader. This week, he profiles Jessika Phillips, president of NOW Marketing Group ...

PHOENIX--(BUSINESS WIRE)--ClearAction Continuum, a Recognized Training Provider by the Customer Experience Professionals Association (CXPA), today introduced a suite of experience leadership ...

Empowering employees is essential if you want to achieve iconic, bottom-line-building customer service. If you want to move from middle-of-the-road, ho-hum customer service to the kind of exceptional ...

Ever wonder why exceptional customer service is becoming an endangered species? Here’s how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.

Social media is a preferred channel for many consumers, as it is a place where they can feel free to express themselves, research a brand’s products and services in an informal manner, and even reach ...

Above-and-Beyond Customer Service Banky Award for its systems and follow-through that create a consistent level of proven, exemplary customer service for clients. Money Smarts Banky Award for ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...