DEARBORN -- In a step to further enhance the Sync experience, Ford is adding Operator Assist, a new free service that allows users to connect with a live person, as a standard feature of Sync Services ...

Customers driving SYNC Services-equipped Ford cars and trucks now can talk to live operators when seeking directions or searching for business addresses SYNC Services provides access to information ...

Ford Motor Co. said Monday that it is beta-testing an operator assist feature for a cloud-based network of services for its Sync system, giving all registered services users complimentary access to a ...

After a run of beta testing, Ford has today announced that it will add live operator assist as a standard feature of SYNC Services. This means that you will be connected to an operator that’s standing ...

Ford recently revealed it is enhancing its voice-controlled connectivity system SYNC by offering a new service that allows users to connect with a live person. The feature — Operator Assist — which ...

The battle between telematics services is starting to heat up with Ford treading into GM's territory by adding live operator assistance to Sync. Ford's cloud-based Sync Services is an automated system ...

Ford is updating its Sync in-car infotainment and connectivity system to offer customers assistance from a live operator. Unlike Infiniti's new Personal Assistant which uses a full-time live operator ...

Ford is to trial a live operator assistance program for users of its SYNC in-car telematics survey, bringing it into direct competition between General Motors‘ OnStar service. The July 11 announcement ...