Are you thinking about asking your doctor a question through your online patient portal? At the University of Michigan Health and a growing number of hospitals across the U.S., it could cost you. U-M ...

Don’t be surprised if your doctors start writing you overly friendly messages. They could be getting some help from artificial intelligence. New AI tools are helping doctors communicate with their ...

Electronic health record messages to patients drafted by generative AI were of similar quality and accuracy to those written by healthcare professionals, according to a newly published study conducted ...

Fixing patient no-show problem requires effective communication strategies to reduce missed appointments and improve healthcare revenue and ...

The policy confused patients and physicians, with patients not knowing whether their message would require more than 5 minutes of a clinician's time and physicians unsure about how to handle billing ...

ROCHESTER — Patients sent fewer online messages to their Mayo Clinic providers after the health system implemented an e-visit billing policy in 2023, according to a new study by Mayo Clinic ...

Please provide your email address to receive an email when new articles are posted on . Clinicians and patients expressed confusion and altered expectations about billing for electronic messages.