Ambulatory surgery centers can utilize patient satisfaction surveys as a springboard for process improvement. As such, patient satisfactions surveys should not be created or distributed haphazardly ...

Each day, thousands of patients get a call or letter after being discharged from U.S. hospitals. How did their stay go? How clean and quiet was the room? How often did nurses and doctors treat them ...

SAN FRANCISCO -- Unfair, invalid, and biased patient satisfaction surveys are a menace to medicine, a trio of emergency medicine physicians claimed at the American College of Emergency Physicians ...

An ASC should survey employee and physician satisfaction yearly, asking respondents to choose a rating for each question and giving them space to write in comments, says Brian Brown, regional vice ...

HCAHPS, or the Hospital Consumer Assessment of Healthcare Providers and Systems, is a standardized survey tool used to measure adult inpatient perception of the quality of care they receive at a given ...

The Orthopaedic Joint Reconstruction Program at 250-bed Gottlieb Memorial Hospital in Melrose Park, Ill., achieved an outstanding score in the 99th percentile range in the first quarter of 2009 on CMS ...

How often do patients leave a physician’s office and realize they’ve forgotten to ask questions that they had intended to ask before the visit or even questions that had cropped up during? About ...

When it comes to improving patient care, feedback is the compass that guides healthcare providers in the right direction. But here’s the catch, traditional feedback often fails to capture honest ...

Quality standards in health care are constantly improving, and it is crucial that knowledge and experience in the use of quality management (QM) tools grow accordingly. Therefore, the International ...

The regular business includes regular reports from Chief Medical Officer Tammy Black, Chief Dental Officer Regan Orr and Pharmacy Director Melissa Jackson. The monthly finance report and 2026 CareArc ...