How often do patients leave a physician’s office and realize they’ve forgotten to ask questions that they had intended to ask before the visit or even questions that had cropped up during? About ...

Ambulatory surgery centers can utilize patient satisfaction surveys as a springboard for process improvement. As such, patient satisfactions surveys should not be created or distributed haphazardly ...

Patients, particularly those who have been hospitalized in the past, often struggle to follow prescribed treatments and stay on track with health management. Many want, and could benefit from, ongoing ...

In a large cross-sectional analysis of surveys of patient experience in emergency departments (EDs), responses to multiple survey items reflected a single underlying overall experience and showed ...

That’s how long healthcare organizations have been surveying patients to understand their experiences and how they match up with care delivery. The drive to measure patient experience (PX) started in ...

Q: How do you use patient satisfaction surveys? Dennis Martin: Patient satisfaction surveys are really important for us. They are ingrained in our culture. The executives at most of our health system ...

When it comes to improving patient care, feedback is the compass that guides healthcare providers in the right direction. But here’s the catch, traditional feedback often fails to capture honest ...

Each day, thousands of patients get a call or letter after being discharged from U.S. hospitals. How did their stay go? How clean and quiet was the room? How often did nurses and doctors treat them ...

Nearly half of patients have missed or forgotten to pay a bill because of difficulties communicating with their providers’ offices, a recent survey found. The survey was conducted in December by ...