Journal of Marketing Theory and Practice, Vol. 4, No. 4 (Fall, 1996), pp. 72-82 (11 pages) Since the release of SERVQUAL and its findings, much has been written on service quality. In this study, we ...
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As keen competition in the service sector grows, many businesses regard striving for quality as an indispensable way of building a competitive edge. Service quality management has emerged from an ...
Evaluating health care quality is important for consumers, health care providers, and society. Developing a measure of health care service quality is an important precursor to systems and ...
Originally published by Bernard Marr on LinkedIn: IT Service KPI Examples: How Do You Measure IT Service Delivery? The benefits of measuring IT service delivery are clear. If you resolve a customer IT ...
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