Service level agreements (SLAs) have become ubiquitous in today’s business environment, covering a broad range of business activities from broadband connection uptime to product delivery windows. The ...

Boris Kontsevoi is a technology executive, President and CEO of Intetics Inc., a global software engineering and data processing company. Measuring the productivity of software engineers is a ...

Establishing agreed upon services levels for database applications is of the utmost importance for assuring that performance meets required criteria. Without pre-determined, negotiated service level ...