Cloud-based helpdesk software provider Zendesk has announced a big update to its integration with Salesforce, the customer relationship management (CRM) service provider. For those who haven’t heard ...

Building on an earlier integration with Zendesk, search specialist Yext recently announced Salesforce-centric enhancements, aimed at enabling businesses to augment their existing Service Cloud-powered ...

We’ve tested the best helpdesk and customer service solutions currently available, and we found that Zendesk is a better option than Salesforce — but not by much. While Salesforce offers great ...