The call centers of the country's largest retail banks did not do well as a whole in O'Connor & Associates' latest test of quality and cross-selling, though some say they are satisfied with their ...

How to Test a Call Center Integration Before Buying Seats Your email has been sent If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Follow Hasan Chowdhury Every time Hasan publishes a story, you’ll get an alert straight to your inbox!

NEW DELHI, India Rohail Manzoor thought he had what it took to work in a telephone call center. All he had to do was pick up the phone and answer queries from American customers about their ...